Our COVID-19 Response for Safety

Our COVID-19 Response & Respected Safety Measures

Whether you are a past, present, or future guest of ours, we want to communicate to you our perspective on COVID-19 and our related policies.

Firstly, please know that there is nothing more important to us than the health and safety of our guests and staff. In that regard, we have diligently reviewed all of our current, best practice operating and safety procedures to ensure adherence to the latest CDC guidelines regarding sanitation of equipment and gear, disinfection of communal surfaces, and availability of hand washing stations or hand sanitizer. We are also enforcing mask-wearing and social distancing, the details of which relates to what activity we’re facilitating for you — please see specifics in below “drop-down” menu.

We firmly believe that getting outside adventuring is an excellent way to relieve stressors, as nature is a safe and healing environment.

Cancellations Due to COVID-19
Trip Protection (OPTIONAL): Our Trip Protection is a “CANCEL FOR ANY REASON” in-house trip insurance, which covers rentals, tours and shuttles (not lodging). If you subscribe to this option (for $15 per booking – not per person), you understand that it allows you to cancel your rentals, tours and/or shuttles up to 24 hours prior to your scheduled reservation and receive a refund minus a 15% cancellation fee. You understand that Trip Protection is void in cases where a 24 hour notice of cancellation is not provided AND DAY OF CANCELLATIONS ARE NON-REFUNDABLE.
Otherwise, without Trip Protection, payments for rentals, tours and/or shuttles are refundable, minus a 15% cancellation fee, with notice any time prior to ONE WEEK of scheduled activity.
Visiting our Shop
  • Book ahead of time and sign digital waivers on-line.
  • A Plexiglas barrier is between counter and front desk, and also between mechanic and customers.
  • Hand sanitizer is readily displayed and accessible for customer use.
  • Have instituted frequent cleaning/disinfecting of commonly touched surfaces…door knobs/handles, light switches, phones, tablets, front desk counter, credit card processor, bike tools, pumps, etc.
Staying at our Lodging
  • Incorporating a mix CDC and Airbnb guidelines for the housekeeping of our units.
  • Enhanced cleaning and disinfecting, with special attention to frequently touched surfaces.
Going on Sea Kayaking Tours
  • Staff will disinfect shared non-porus equipment after each use.
  • Staff will wash/disinfect all shared porus equipment including wetsuits, PFDs and sprayskirts following each use.
  • Customers are to drive their own vehicle and meet staff at tour departure destination verses driving in a KAC vehicle.
Riding the Mountain Bike Shuttle
  • STRONGLY recommend advanced reservations to guarantee availability (and to sign online waivers).
  • Driver and customers required to wear facemask when in the van as long as CDC Guidelines dictate such on public transportation.
  • Customers advised to “Dial Down the Rad Factor” to try anything new or outside their comfort zone so as to avoid contact with first responders and unnecessary use of medical resources.
  • Windows opened for optimal ventilation when weather permits.
Riding the Airport, Point-to-Point or Charter Shuttle
  • Driver and customers required to wear facemask when in the van as long as CDC Guidelines dictate such on public transportation.