Our COVID-19 Response for Safety

Our COVID-19 Response & Respected Safety Measures

Whether you are a past, present, or future guest of ours, we want to communicate to you our perspective on COVID-19 and our related policies.

Firstly, please know that there is nothing more important to us than the health and safety of our guests and staff. In that regard, we have diligently reviewed all of our current, best practice operating and safety procedures to ensure adherence to the latest CDC guidelines regarding sanitation of equipment and gear, disinfection of communal surfaces, and availability of hand washing stations or hand sanitizer. We are also enforcing mask-wearing and social distancing, the details of which relates to what activity we’re facilitating for you — please see specifics in below “drop-down” menu.

We firmly believe that getting outside adventuring is an excellent way to relieve stressors, as nature is a safe and healing environment.

Cancellations Due to COVID-19
Trip Protection (OPTIONAL): Our Trip Protection is a “CANCEL FOR ANY REASON” in-house trip insurance, which covers rentals, tours and shuttles (not lodging). If you subscribe to this option (for $15 per booking – not per person), you understand that it allows you to cancel your rentals, tours and/or shuttles up to 24 hours prior to your scheduled reservation and receive a refund minus a 15% cancellation fee. You understand that Trip Protection is void in cases where a 24 hour notice of cancellation is not provided AND DAY OF CANCELLATIONS ARE NON-REFUNDABLE.
Otherwise, without Trip Protection, payments for rentals, tours and/or shuttles are refundable, minus a 15% cancellation fee, with notice any time prior to ONE WEEK of scheduled activity.
Visiting our Shop
  • Maximum of 3 customers (or 1 family) in the shop at one time, maintaining 6’ distancing inside.
  • Wear a facemask.
  • Book ahead of time and sign digital waivers on-line.
  • Disposable mask can be provided for $1 donation to the Copper Harbor Trails Club. Fabric masks are available for purchase (and proceeds from sales go to local food-bank).
  • A Plexiglas barrier is between counter and front desk, and also between mechanic and customers.
  • Hand sanitizer is readily displayed and accessible for customer use.
  • Have instituted frequent cleaning/disinfecting of commonly touched surfaces…door knobs/handles, light switches, phones, tablets, front desk counter, credit card processor, bike tools, pumps, etc.
Staying at our Lodging
  • Incorporating a mix CDC and Airbnb guidelines for the housekeeping of our units.
  • Enhanced cleaning and disinfecting, with special attention to frequently touched surfaces.
Going on Sea Kayaking Tours
  • Staff will disinfect shared non-porus equipment after each use.
  • Staff will wash/disinfect all shared porus equipment including wetsuits, PFDs and sprayskirts following each use.
  • During instructional, guides to maintain minimum of 6’ distance between all customers and themselves during on-land instruction.
  • Guides and guests wear facemasks when in close proximity for kayak and gear sizing/adjustments.
  • Guides to give more verbal direction to participants verses hands-on help where feasible (i.e. adjusting foot pegs and attaching sprayskirts).
  • Customers are to drive their own vehicle and meet staff at tour departure destination verses driving in a KAC vehicle.
Renting Bikes and/or Going on Bike Tour
  • Staff will disinfect rider contact points (grips, shifter levers, brake levers and saddles) as part of each rental after ride.
  • During instructional and while riding, guides to maintain minimum of 6’ distance between all customers and themselves.
  • Guides and guests wear facemasks when in close proximity for bike sizing/adjustments.
  • Guides to give more verbal direction to participants verses hands-on help where feasible.
Riding the Mountain Bike Shuttle
  • NOTE: Due to these new COVID-19 safety regulations (e.g. reduced capacity and a daily “cap” of riders), discounted multi-day and season passes are unfortunately not available. 
  • STRONGLY recommend advanced reservations to guarantee availability (and to sign online waivers).
  • Driver and customers required to wear facemask when in the van and in the shuttle line.
  • Seating assignments of one passenger per seat row to maintain as much distance as possible.
  • Customers advised to “Dial Down the Rad Factor” to try anything new or outside their comfort zone so as to avoid contact with first responders and unnecessary use of medical resources.
  • Driver to close and open all doors.
  • Windows opened for optimal ventilation when weather permits.
  • Driver to wash/sanitize hands during shift as feasible.
  • All contact surfaces in van disinfected following each shift.
Riding the Airport, Point-to-Point or Charter Shuttle
  • Driver and customers required to wear facemask when in the van.
  • Seating assignments of one passenger per seat row to maintain as much distance as possible (note: capacity of 4 passengers per van).
  • Driver to close and open all doors.
  • Windows opened for optimal ventilation.
  • Driver to wash/sanitize hands during shift as feasible.
  • All contact surfaces in van disinfected following each shift.
Renting Sit-on-top Kayaks, Canoes and Stand-up-Paddle Boards
  • Staff will disinfect all shared non-porus equipment surfaces following each use.
  • Wash/disinfect all shared porus equipment including PFDs following each use.
  • Encourage customers to drive their own vehicle and meet staff for drop-offs and pick-ups. Masks will be required for driver and all customers riding in KAC vehicles.
Going on Hiking Tour
  • Guides to maintain minimum of 6’ distance between all customers and themselves.
  • Customers are to drive their own vehicle and meet staff at hiking destination verses driving in a KAC vehicle.